How Roofers Hotline works

Call (855) 512-1072, 24 hours a day, 7 days a week, or send a quote request online. On the call you are asked for the ZIP code, what the roof is doing and how soon you need someone. A leak dripping into a bedroom tonight and a replacement you want to plan for spring are handled differently, so say which one it is.

You confirm the street address and describe the problem so the right materials come out on the first visit: a missing ridge cap, a wet ceiling stain, hail dents on the gutters, a skylight that leaks in wind-driven rain. Photos from the ground or from a window help. Never climb on the roof to take them; a wet or hail-damaged roof is the most dangerous place on the property.

A roofer calls you back from a local number, usually within one business day, and books the inspection. Emergency tarping calls are booked first, as soon as a roofer is available. Inspections and estimates for everything else are usually within a few days, depending on the weather and how many storm calls are ahead of you.

The inspection ends with photos of what was found on the roof and a written scope and price. Nothing starts on a verbal number. The estimate is yours to keep and compare, and nobody asks you to sign at the kitchen table. For a large job such as a replacement, a second written estimate is a sensible step.

When you say go, the work is scheduled around the weather and material deliveries, and the permit is pulled where the local building office requires one. You are told which day the crew arrives, roughly how long the job takes and what happens to the old roofing. Repairs are often a single visit; a replacement takes longer, and the schedule is stated before the job starts. Ask for the material paperwork and the permit sign-off when the work is done.

The ZIP code and street address, a description of the problem and when it started, the roof's approximate age if you know it, photos from the ground, and your insurance carrier's name if a storm claim is likely. If you already have an adjuster's report or another estimate, keep it nearby so the scopes can be compared line by line.

If water is coming in, a tree is on the roof or a storm has stripped shingles, say so on the call. Emergency tarping and leak response are available day or night. A tarp or a temporary dry-in stops the second round of damage while the permanent repair is scheduled. Leave the roof alone until someone with the right equipment arrives.

When a storm claim is involved, the roofer documents the damage with photos and a written scope you can give to your insurer. What the policy covers is the adjuster's decision, not the roofer's and not ours. Deductibles are never waived or rebated: an offer to absorb your deductible is insurance fraud in Florida and against our rules everywhere. You pay the deductible, the insurer pays its share under the policy, and the written estimate shows the whole scope so nothing turns up later as a surprise.

You pay only for work you agreed to in writing, at the price on the written estimate. Any charge for an inspection is stated before it is booked, so you know whether the visit costs anything before anyone drives out.

If a promise on our standards was not kept, email hello@roofershotline.com with the date, the ZIP code and what happened. We look into it and reply with what was done. For licensing complaints, your state board handles them (its lookup link is listed under your state), and the do not contact page stops any further calls.