Privacy policy

Roofers Hotline is an independent advertising and referral service. We are not a roofing contractor and we do not perform, supervise, warrant or guarantee any roofing work. When you call or submit a request, we connect you with an independent roofing contractor in our network, and we are paid by that contractor or by the partners that route the call for the connection. Contractors are responsible for their own licensing, insurance, estimates and work. Verify any contractor's license with your state board before you hire. Contact: hello@roofershotline.com. Roofers Hotline is an online service and has no walk-in office.

Form fields you enter on the quote form, which is hosted by our call-routing partner: ZIP code, the service you need, timing, name, phone number, email address and notes. Call data when you phone the number on any page: your phone number, the number you dialed, the date, time and duration, and a recording and transcript of the call, collected through our call-tracking partner. Cookieless site analytics: the page viewed, the referring site, a rough location from your IP address and the browser type, with no cookies and no cross-site tracking. Button counts: when you tap a call button or search a ZIP code, the site records that tap with the page address, the button's position on the page, the ZIP code you searched and your country and state, with no cookies and nothing that identifies you. Consent evidence: the IP address, user agent, page address, consent wording and time of any consent you give on the form, kept as proof of that consent. We do not collect payment details, government identifiers or precise location.

To route your call or request to an independent roofing contractor serving your ZIP code; to prove the consent you gave; to pay and be paid for the connection; to check that the service promises were kept and to handle complaints; to keep the site working and measure which pages are used; and to meet legal obligations, including record-keeping under the Telephone Consumer Protection Act.

Calls to Roofers Hotline are recorded for quality and consent records; the greeting says so before anyone answers. Recordings are used to confirm what was requested, to prove consent and to check that the service promises were kept. If you do not want the call recorded, hang up and use the quote form instead.

Our call-routing partners and the roofing contractor who covers your ZIP code receive your name, phone number, address and request details so they can contact you about your roof. The quote form on the get quotes page is hosted by our call-routing partner, so what you type into it goes to that partner and on to the roofing contractor serving your ZIP code. Our call-routing partners pay Roofers Hotline for the connection, so this is a sale or sharing of personal information under some state laws. A call-routing partner may forward your request once more, to another roofing contractor serving your ZIP code. Our call-tracking partner provides the phone numbers, routes and records the calls, and processes call data on our behalf; Cloudflare hosts this website. Both work under contract and do not use your information for their own purposes. We do not sell your information to anyone else, and we do not share it with data brokers or advertisers.

Consent records: five years from the date of consent. Call recordings and transcripts: per our call-tracking partner's retention schedule, after which they are deleted. Opt-out and do-not-contact requests: indefinitely, so they keep working. Quote requests that were never forwarded to a contractor: deleted after 30 days.

Do Not Sell or Share My Personal Information: email hello@roofershotline.com or use do not contact. We honor Global Privacy Control signals from your browser as a valid opt-out of sale or sharing. You can revoke consent to calls and texts at any time by replying STOP or through the same page; consent is not a condition of buying anything. You can ask for a copy of the information we hold about you, ask us to correct it, or ask us to delete it, by email from the address you used or by giving the phone number you used so we can verify the request.

Residents of California, Virginia, Colorado, Connecticut, Utah, Oregon, Texas, Montana, New Jersey, Delaware, New Hampshire, Iowa, Nebraska, Kentucky, Minnesota, Maryland, Indiana, Tennessee and Rhode Island have the right to know what personal information we collect and who receives it, to access and obtain a copy of it, to correct it, to delete it, to opt out of its sale or sharing, and not to be treated differently for exercising these rights. We respond to access, correction and deletion requests within 45 days and may extend that once by a further 45 days with notice. Opt-out requests are honored within 15 business days. California residents may also ask what categories of information were sold or shared in the past 12 months: the categories above, to our call-routing partners and roofing contractors, for referral payment. If we refuse a request, you may appeal by replying to our decision, and we answer the appeal within 45 days with the reason. You may use an authorized agent; we verify the agent's authority before acting.

This site is not directed to anyone under 18, and we do not knowingly collect their information. If you believe a minor has sent us a request, email us and we delete it.

Data moves over TLS and is stored with access restricted to the people who need it for the purposes above. We will notify affected people and the relevant authorities of a breach as the law requires.

Changes to this policy are dated at the top of the page. A change that expands who receives your information or why applies only to information collected after that date; consent already given is not widened without asking you again.

Questions about this policy: hello@roofershotline.com.